Refund and Returns Policy

Last Updated: September 4, 2026

Thank you for choosing Livingston Global Academy.

This Refund and Returns Policy explains the rules that apply to purchases of our live classes, self-paced courses, online books, digital educational materials, and other educational products or services.

By purchasing or booking a Livingston Global Academy service, you acknowledge and agree to this Refund and Returns Policy, subject to any mandatory rights you may have under applicable law.

1. No Returns or Refunds for Digital Products

Because our self-paced courses, online books, digital educational materials, and other digital products are delivered electronically, all sales are final.

We do not accept returns or provide refunds for:

self-paced courses;
pre-recorded classes or courses;
online books;
digital books;
downloadable educational materials;
digital educational resources;
worksheets or other digital materials; or
other digital products once purchased or made available to you.

Before purchasing a digital product, please review the product description and make sure it is appropriate for your needs.

2. Live Class Bookings

When you book a live class with Livingston Global Academy, the time reserved for that class is specifically allocated to the student.

If you need to cancel a booked class, you must provide at least 24 hours’ notice before the scheduled class time.

Cancellation at least 24 hours in advance

If a live class is cancelled at least 24 hours before the scheduled start time, the applicable cancellation or rescheduling option may be available, depending on the particular service or booking terms.

Cancellation less than 24 hours in advance

If a booked live class is cancelled less than 24 hours before the scheduled start time, the class is considered late-cancelled.

In this situation, the class fee remains payable and is not refundable.

If the class has already been paid for, the payment will not be refunded.

If the class has not yet been paid for, the booked class fee remains due and payable.

This policy exists because the instructor’s time has been reserved specifically for the student and may not be possible to offer to another student at short notice.

3. Failure to Attend a Booked Class

If a student does not attend a booked live class without cancelling at least 24 hours in advance, the booking is treated as a late cancellation.

The full class fee remains payable and no refund will be provided.

This applies whether or not the student attended any portion of the scheduled class.

4. Technical Problems

If a technical problem prevents a live class from taking place or substantially interferes with the class, we may, at our discretion, offer:

a replacement class;
a rescheduled class; or
another reasonable solution.

Technical issues caused by the student’s own device, internet connection, software, microphone, camera, or other equipment generally do not qualify for a refund.

We recommend checking your device, internet connection, microphone, camera, and access to the required video-conferencing platform before the scheduled class.

5. Livingston Global Academy Cancellation

If Livingston Global Academy needs to cancel a live class and we are unable to provide a suitable replacement or rescheduled class, we will provide an appropriate remedy, which may include a refund of the amount paid for the cancelled class.

6. No Refunds Based on Change of Mind

Except where required by applicable law, we do not provide refunds simply because a customer:

changes their mind;
decides they no longer want the course;
purchases the wrong course;
no longer has time to complete a self-paced course;
does not like the course after purchasing it;
does not complete a digital course;
does not use purchased digital materials; or
no longer wishes to participate in a booked live class.

Please review the course or product information carefully before purchasing.

7. Online Books and Digital Educational Materials

Online books, digital books, downloadable materials, worksheets, educational resources, and similar digital products are non-returnable and non-refundable, except where a refund or other remedy is required by applicable law.

Because these products are delivered digitally, we cannot accept them back as physical goods.

8. Duplicate Purchases

If you accidentally purchase the same product or service more than once, please contact us as soon as possible.

We may review the circumstances and, where appropriate, provide a refund or other reasonable solution for a genuine duplicate transaction.

9. Incorrect or Defective Digital Products

If you receive a digital product that is technically defective, materially different from its description, or cannot reasonably be accessed due to a problem on our side, please contact us.

Depending on the circumstances, we may provide:

a replacement;
access to the correct product;
a technical solution;
a rescheduled service; or
another appropriate remedy.

Nothing in this Policy limits any mandatory consumer rights that cannot legally be excluded.

10. Refunds Required by Law

Our refund and cancellation rules are subject to applicable consumer-protection and other mandatory laws.

Nothing in this Policy is intended to remove or restrict a legal right to a refund, cancellation, withdrawal, repair, replacement, price reduction, or other remedy that cannot legally be excluded or waived.

Where applicable law gives you a mandatory right that conflicts with this Policy, that legal right will apply.

11. How to Request a Cancellation or Refund

To request a cancellation, refund, or other remedy, contact us at:

Livingston Global Academy
Email: andrew@livingstonglobalacademy.com
Website: https://livingstonglobalacademy.com/

Please include:

your name;
the student’s name, where applicable;
the course or service purchased;
the date of purchase or booking;
the scheduled class date and time, where applicable; and
the reason for your request.

We will review the request and respond within a reasonable period.

12. Refund Processing

Where a refund is approved, it will generally be issued using the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

13. Changes to This Policy

We may update this Refund and Returns Policy from time to time.

When changes are made, we will update the “Last Updated” date at the beginning of this Policy.

The version of the Policy applicable to a purchase or booking will generally be the version in effect at the time of the transaction, subject to applicable law.

14. Contact

If you have questions about this Refund and Returns Policy, please contact:

Livingston Global Academy
Email: andrew@livingstonglobalacademy.com
Website: https://livingstonglobalacademy.com/